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New PrimaryBlogger Support

A few of you may have already noticed we’ve started to introduce a new support system to PrimaryBlogger over the last few days. The change has come after we’ve had a few troubles with the old support site, again a few of you may have noticed this, so we decided it was time for a change.

We won’t unfortunately be able to move over your previous tickets, but if you have any unresolved problems please head here and open a new ticket.

We’ve worked to improve the knowledgebase with more in-depth categories and more topics. It’s something we’ll continue to add to over the coming few weeks; if you can think of anything you’d like to see in there please let us know.

As before, the tickets and knowledgebase are both accessible from your blog dashboard or the PrimaryBlogger homepage. You can submit a ticket by heading to primaryblogger.co.uk/support.

Happy Blogging!

The PrimaryBlogger Team

PrimaryBlogger Media and Theme Issues

Some users have experienced problems recently which are unfortunately theme related. Some users have been unable to add media and other users’ blogs haven’t been loading on the front-end, whilst dashboard access has remained okay.

If you’re experiencing such issues, we can confirm that they are most likely theme-related and choosing an alternative theme, should, in most cases resolve the issue.

We have unfortunately had to remove some themes that are no longer updated and have become incompatible with the latest versions of WordPress and certain server configuration.
One theme that has been badly affected is the ‘Nature’ theme, and this theme amongst others has unfortunately had to be removed. If you come across the same issue and are using a different theme, please take note of the name and let us know.

Apologies to any users that have been inconvenienced by this.

The PrimaryBlogger Team

PrimaryBlogger Maintenance

PrimaryBlogger is going to be down for 1 day on Wednesday 6th April whilst we perform essential maintenance and upgrades. We apologise for any inconvenience this may cause.

Spam Comments on PrimaryBlogger

We’ve had a few reports recently of blogs receiving more spam comments than usual. Although in most cases these comments won’t appear on your blog because you’ve got all comments set to be moderated, receiving the comment notification emails and having to sift through the comments on your blog can become a little frustrating.

To combat these, we’ve installed a new add-on and made it available to all users, whether you have pbPro, a free blog or are on a free trial.

As soon as the add-on is activated it should stop most of the spam comments on your blog. Although we can’t guarantee it will stop all spam comments, we’ve seen great results with it so far.

To activate the add-on, visit the Add-ons page on your blog and locate the add-on called ‘Anti Spam’. Simply click activate and you’re all set, it just works!

As always, if you have any problems or still continue to get a lot of unwanted spam, you can open a ticket here or reach us on Twitter. ​

PrimaryBlogger Maintenance

We are carrying out some necessary PrimaryBlogger maintenance this evening which may result in some temporary disruption to the service. We apologise in advance for any inconvenience this may cause.

Help! I’m locked out of my school blog!

A few of you have contacted us regarding the access to your blogs being denied. First of all, we’re sorry that this has happened and caused you to waste valuable time in lessons. The reason for this is to prevent malicious attacks; when people or automated programs try logging into Primary Blogger by typing passwords many times in quick succession.

Why would this affect your school?

Often when teaching, you may tell the children to follow along step by step, including when to click to log in. Because all of the computers in class are on the same IP address at the school, the software we have installed to prevent malicious attacks thinks that your IP address is being used in an attack.

How do you prevent this?

If possible, when logging on to Primary Blogger, try to make it so that not everybody in the class is logging on at exactly the same time. That way, the software won’t kick in and lock you out for a period of time.

We hope this helps to explain why things haven’t been running so smoothly and hope you continue to enjoy using Primary Blogger. You can always notify us of any problems or ideas here or tweet us @PrimaryBloggger.

New Add-on: Approve Author Comments

We love it when you share your feedback and ideas with us – when we heard from one of our users who’d noticed a commenting loophole on PrimaryBlogger, we got straight on with trying to find a solution.

It came to light that even when Moderate Comments is turned on, if an author or contributor comments on their own posts, there’s a WordPress loophole that allows the comment to bypass the Moderation Queue and publish straight on the site. Our user was concerned about this and wanted a way to force all comments, without exception, to be moderated.

The issue was raised with our fantastic Development Team who got to work on a new add-on. Within a matter of days the new add-on was ready for testing and it’s now been made available on the PrimaryBlogger Pro accounts. The add-on, named Approve Author Comments, adds an additional tick box to the discussion page, which allows an administrator to force author and contributor comments on their own posts to need approval.

Pretty good eh? We know how important it is to you to have control over comments for safety reasons and hope that you’ll find this extra little feature very handy! Don’t forget to let us know if you have anything in mind that you would like to see on PrimaryBlogger. Happy blogging!

Don’t forget you can notify us of any problems or ideas here or tweet us @PrimaryBloggger.

Disqus and PrimaryBlogger Commenting

We’ve just discovered that the Disqus Comment System Add-on had secretly started showing adverts on blogs that had it enabled. We’re obviously massively against this so we’ve now deleted the Add-on. If you were using it on your blog then you will notice that your comment system has gone back to how it used to look.

We’ve created a number of options in replacement of Disqus. Most people were using it to get around the restriction of requiring an email address for writing comments. We initially took the decision of making email addresses compulsory, due to the amount of spam we were receiving with this option unticked. We now have a lot better spam protection in place, so we decided to make a plugin to re-enable the option, to confirm that users knew what they were doing when allowing comments without the requirement for an email address.

If you wish to allow comments without a name or email address being filled in, go to the Dashboard and click Add-ons in the left hand menu. Scroll down to “Comment Without Email Address” and click Activate below it. Now go to Settings > Discussion and you’ll see an option to untick in red with the label of “” next to it. Untick this option and the one below, saying “Users must be registered and logged in to comment” and press “Save Changes” at the bottom.

We also have the Livefyre Add-on available in the Add-ons section, it will however ask you to login via different services to be able to comment, you can’t comment just using your PrimaryBlogger username. It will let you log in using Twitter, Facebook and Google among others.

As usual, let us know if you have any problems at http://support.primaryt.co.uk

Classdroid 2.0 and Classdroid Pro

At long last we have released our new and updated version of Classdroid and introduce to the world Classdroid Pro!

For those unfamiliar with Classdroid it is an Android app designed to work with PrimaryBlogger (or any WordPress blog) to allow teachers to instantly photograph pupil’s work, grade it and up it directly to the blog.

The most noticeable update to Classdroid is that it has been given a face lift and an improved lay out which now includes video tutorials and the ability to send feedback about your experience directly to us (both positive and negative, we aim to please and appreciate any feedback).

Along with these cosmetic improvements many bug fixes have been implemented such as issues with resizing of images and posts failing to upload.

Classdroid Pro extends the functionality of the free version of Classdroid and enables advanced features such as:

– Ability to Group Pupils
– Attribute Work To More Than 3 Pupils (No Limit)
– Mutliple Grading Schemes (0-5 Stars, UK KS 1-3 Levels, UK EYFS)
– Record Video and/or Audio
– Upload Media Recorded On The Device Outside Of Classdroid Pro
– Use Proxy Settings Read more »

WordPress 3.5 Update

We’ve just updated PrimaryBlogger to the latest version of WordPress, 3.5! This may mean nothing to you; WordPress is the software that PrimaryBlogger runs on.

The latest iteration brings in a redesigned media (image, audio, video and document) uploader that now allows you to insert more than one file into a post at a time. Just click the Add Media button in the post editor. This will save some people a massive amount of time!

They’ve also added Hi-DPI icons to all the menus, so those of you lucky enough to have an iPad 3 or fancy MacBook Pro will now have clearer images in the admin area menus. Along with the new icons is a streamlining of buttons and other user interface elements, such as the post editor menu bars, to make them look nicer.

If you want some more information on what’s changed with the latest update, have a read of the WordPress blog.

If you have any questions or problems with your blog, as always please let us know at: http://support.primaryt.co.uk.

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